Responsible Gambling

Online gambling should always be entertainment, never an income strategy. This page explains the tools SpinyRush gives you to stay in control - deposit limits, session limits, self-exclusion and reality checks - and the independent support services available if you or someone you know needs help.

Our commitment

SpinyRush takes safer-gambling obligations seriously. Every account is treated as an adult, opt-in entertainment account, with mandatory age verification (18+) before the first withdrawal and ongoing monitoring for signs of harm. Players who show markers of risk - chasing losses, rapid deposit escalation, very long sessions - are contacted by our player-protection team and offered cooling-off, limit-setting or self-exclusion.

Tools available from your account

The following tools are available 24/7 from the “Responsible Gambling” section of your account area on the operator site. All limits take effect immediately when reduced and after a 24-hour cool-down when increased.

• Deposit limits - daily, weekly and monthly caps in your account currency.
• Loss limits - total net loss caps over a chosen window.
• Wager limits - total stake caps over a chosen window.
• Session limits - a maximum continuous time you can stay logged in.
• Reality checks - pop-up reminders every 30, 60 or 90 minutes showing time spent and net result this session.
• Cool-off - a temporary lock from 24 hours up to 6 weeks; cannot be reversed once activated.
• Self-exclusion - a lock of 6 months, 1 year, 2 years or permanent. During self-exclusion you cannot log in, deposit, claim bonuses or receive marketing.
• Account closure - full closure with withdrawal of any remaining balance.

Spotting the signs

Gambling can be a problem if you find yourself doing any of the following:

• Spending more time or money than you planned, and feeling unable to stop.
• Chasing losses with bigger and bigger stakes.
• Borrowing money, selling possessions or missing bills to fund play.
• Hiding the extent of your gambling from family, friends or your partner.
• Feeling anxious, restless or low when you cannot play.
• Gambling to escape stress, loneliness or other difficult feelings rather than for fun.

If any of these resonate, take a break. Use the cool-off or self-exclusion tools and talk to one of the independent organisations listed below.

Independent support

Free, confidential support is available 24/7 from these organisations. They are independent of SpinyRush.

• BeGambleAware - UK-focused free advice, treatment and support; helpline 0808 8020 133.
• GamCare - free, confidential support and treatment for anyone affected by problem gambling.
• Gambling Therapy - global multilingual support and live advisers.
• Gamblers Anonymous - peer-led recovery meetings worldwide.

Protecting minors

SpinyRush is strictly for adults aged 18 or older. We verify age and identity via document and database checks before the first withdrawal, and we cooperate fully with parental control software such as Net Nanny, CyberPatrol and GamBlock. If you share devices with under-18s, lock your account behind a password unknown to them and enable a content filter at the network level.

Self-exclude or set limits now

To set a limit or self-exclude, log in to the operator site and open Account » Responsible Gambling. If you cannot access your account, email [email protected] from the address registered to the account and ask for a 6-month, 1-year, 2-year or permanent self-exclusion. We will action it within 24 hours and confirm by email.